.tv-audio{border:1px solid #b9c8cf;background:#edf3f5;color:var(--navy);border-radius:6px;padding:7px 10px;cursor:pointer;vertical-align:middle}
.topbar{background:#202124;border-bottom:4px solid #ffb900;box-shadow:0 4px 18px #0003}
.brand img{width:128px;height:32px;object-fit:contain}.brand span{padding-left:12px;border-left:1px solid #ffffff45}
.user-role{font-weight:700}
.topbar nav a.active,.topbar nav a:hover{border-color:#ffb900;background:#ffffff0a}
.btn.yellow{background:#ffb900}.btn.blue{background:#156082}
.kiosk-head{position:relative;background:linear-gradient(135deg,#202124 0%,#101112 100%);border-top:8px solid #ffb900}
.kiosk-head:after{content:"";position:absolute;left:0;right:0;bottom:0;height:5px;background:#ffb900}
.kiosk-logo{width:188px;height:auto;margin-bottom:20px;border-radius:2px}
.kiosk-head .eyebrow{color:#ffbf1f!important}.kiosk-head h1{letter-spacing:-.02em}
.choice{border-color:#d0d6da;box-shadow:0 2px 7px #102f450c}.choice:focus{outline:0}.choice:focus:not(:focus-visible){border-color:#d0d6da;background:#fff;box-shadow:0 2px 7px #102f450c}.choice:hover,.choice:focus-visible{border-color:#ffb900;background:#fffbef;transform:translateY(-1px)}
.ticket-brand,.tv-top>span:first-child,.cpu-tv-top>strong{background-image:url("/westrac-cat-logo.png");background-repeat:no-repeat;background-position:left center;background-size:auto 36px;padding-left:152px;min-height:38px;display:inline-flex;align-items:center}
.ticket-brand{justify-content:center;background-position:center top;background-size:auto 34px;padding:42px 0 0;display:block}
.ticket-brand span{display:block;color:#333;font-size:14px;margin-top:4px}.ticket-branch{font-weight:800;margin-top:5px}
.ticket-logo{display:block;width:155px;height:auto;margin:0 auto 7px}
.tv,.cpu-tv{background:linear-gradient(145deg,#123f54,#0c2f40)}
.tv-top,.cpu-tv-top{border-bottom:6px solid #ffb900;box-shadow:0 5px 18px #0002}
.tv-box,.cpu-metric{background:#ffffff08;border-color:#f1f4f5;box-shadow:inset 0 0 28px #00000012}
.cpu-metric h2,.tv-box h2{color:#fff}.cpu-metric>strong{color:#fff}
.cpu-tv footer{border-top:5px solid #ffb900}
.fork.tablet .lane{min-height:calc(100vh - 190px)}
.fork.tablet{grid-template-columns:repeat(4,minmax(0,1fr))}
.fork.tablet .fork-actions{grid-column:1/-1}
.fork.tablet .ticket{min-height:68px;padding:14px}
.fork.tablet .ticket strong{font-size:25px}
.fork.tablet .ticket time{font-size:18px}
.fork.tablet .parked-lane{border:2px solid #ed971d;background:#fffaf1}
.fork.tablet .parked-lane h3{background:#b96b00}
.print-status{display:flex;align-items:center;justify-content:space-between}
.print-light{display:inline-block;width:12px;height:12px;border-radius:50%;background:#53bb28;box-shadow:0 0 0 5px #53bb2822}
.switch{font-weight:800;font-size:17px}
.switch input{width:21px;height:21px;vertical-align:middle}
.dedicated-tv main{max-width:none;padding:0}
.dedicated-tv{height:100vh;overflow:hidden}
.dedicated-tv #app,.dedicated-tv main{height:100vh;overflow:hidden}
.dedicated-tv .tv{height:100vh;min-height:0;border:0;box-shadow:none;display:flex;flex-direction:column;padding:18px;overflow:hidden}
.dedicated-tv .tv-top{flex:0 0 auto;margin:-18px -18px 14px;padding:12px 18px;font-size:clamp(18px,1.45vw,26px);align-items:center}
.dedicated-tv .tv-grid{flex:1;min-height:0;display:grid;grid-template-columns:1.18fr 1fr 1fr;grid-template-rows:1fr 1fr;gap:14px;overflow:hidden}
.dedicated-tv .tv-box{min-height:0;overflow:hidden;padding:16px}
.dedicated-tv .tv-box h2{font-size:clamp(18px,1.45vw,26px);margin-bottom:10px}
.dedicated-tv .now{grid-row:span 2;display:flex;flex-direction:column;justify-content:center;text-align:center}
.dedicated-tv .now .number{font-size:clamp(76px,7vw,135px);line-height:1;color:#fff}
.dedicated-tv .counter-no{font-size:clamp(36px,4vw,72px);line-height:1.05}
.dedicated-tv .tv-list{font-size:clamp(24px,2.25vw,42px);line-height:1.28;max-height:100%;overflow:hidden}
.dedicated-tv .tv-recent{margin-top:14px;font-size:clamp(22px,1.8vw,34px)}
.dedicated-cpu main{max-width:none;padding:0}
.cpu-tv{min-height:100vh;background:#15536f;color:#fff;padding:18px;display:flex;flex-direction:column}
.cpu-tv-top{background:#fff;color:#102f45;padding:16px 20px;display:flex;justify-content:space-between;align-items:center;font-size:25px}
.cpu-tv-top strong span{color:#62b82d}
.cpu-metric-grid{display:grid;grid-template-columns:1fr 1fr 1fr 1.6fr;grid-template-rows:1fr 1fr;gap:14px;flex:1;padding:14px 28px}
.cpu-metric{border:3px solid #fff;padding:16px;text-align:center;display:flex;flex-direction:column;justify-content:center}
.cpu-metric h2{font-size:20px;font-style:italic;margin:0 0 18px}
.cpu-metric>strong{font-size:72px;font-weight:400;line-height:1.1}
.cpu-metric.wide>strong{font-size:47px;font-style:italic}
.cpu-metric.escalation{justify-content:flex-start;text-align:left}.cpu-metric.escalation ul{font-size:22px;margin:10px 0}.cpu-none{text-align:center;font-size:24px;margin-top:30px;color:#c8dce5}
.cpu-tv footer{background:#fff;color:#394952;text-align:center;padding:7px;font-size:17px}
.dedicated-kiosk{background:#eaf0f3}
.dedicated-kiosk main{max-width:none;min-height:100vh;padding:24px;display:grid;place-items:center}
.dedicated-kiosk .kiosk{width:min(100%,1100px);max-width:1100px;margin:0}
.dedicated-kiosk .kiosk-head{padding:42px}
.dedicated-kiosk .kiosk-body{min-height:520px;padding:34px}
.customer-found,.customer-summary{margin-top:18px;padding:16px;border:1px solid #b8d9e7;border-radius:9px;background:#f1faff}
.customer-summary{display:flex;justify-content:space-between;gap:12px;margin:0 0 18px}
.lookup-error{color:#a72c25;font-weight:700}
.privacy-note{margin-top:18px;padding:10px 12px;border-left:4px solid var(--cyan);background:#f1f7f9;color:#4f616b;font-size:13px}
.ticket-preview{width:min(100%,360px);margin:18px auto;padding:24px 20px;background:#fff;color:#111;border:1px solid #bfc9ce;border-radius:4px;box-shadow:0 10px 28px #102f4520;text-align:center;font-family:Arial,sans-serif}
.ticket-brand{font-size:22px;font-weight:900}.ticket-brand span{color:#111}
.ticket-rule{border-top:2px dashed #333;margin:15px 0}
.ticket-preview .number{color:#111;font-size:clamp(38px,7vw,48px);line-height:1.05;margin:12px auto;max-width:100%;overflow-wrap:anywhere;word-break:normal}
.agent-status-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.agent-status-head p{margin:5px 0 0}.status-dot{display:inline-block;width:13px;height:13px;border-radius:50%;margin-right:8px;background:#d84439;box-shadow:0 0 0 4px #d8443922}.status-dot.online{background:#438e20;box-shadow:0 0 0 4px #438e2022}.agent-status-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:17px}.agent-status-grid>div{background:#f2f5f7;border-radius:8px;padding:12px}.agent-status-grid small{display:block;color:#65757f;margin-bottom:4px}.agent-status-grid strong{display:block;overflow-wrap:anywhere}.status-good{color:#438e20}.status-bad{color:#d84439}.warn-tag{background:#fff1c2;color:#7b5600}.agent-error{margin-top:14px;background:#fff0ee;border-left:4px solid #d84439;padding:10px 12px}@media(max-width:760px){.agent-status-grid{grid-template-columns:1fr 1fr}}
.agent-summary{margin-bottom:12px;color:#102f45}.agent-card{border-top:1px solid #d8e0e4;padding-top:15px;margin-top:15px}.agent-card:first-of-type{margin-top:0}.agent-card+.agent-card{margin-top:20px}
.ticket-service{display:block;font-size:20px}.ticket-customer{margin-top:7px;font-size:17px}
.ticket-meta{display:grid;gap:3px;margin-top:14px;font-size:12px;color:#333}
.full-ticket-id{font-family:Consolas,monospace;font-size:11px;margin-top:5px}
.print-confirmation{display:inline-flex;align-items:center;gap:7px;margin:0 auto 18px;padding:6px 10px;border-radius:16px;background:#edf8e8;color:#357b19;font-size:12px;font-weight:750}
.preview-timer{margin:0 0 14px;color:#65757f;font-size:13px}.preview-timer strong{color:var(--navy);font-size:16px}
.workflow-fields{display:grid;grid-template-columns:minmax(130px,auto) minmax(130px,auto) 1fr;gap:14px;align-items:end;padding:13px;background:#f1f5f7;border-radius:8px}
.attribute-check{display:flex;align-items:center;gap:8px;font-weight:750}
.shipping-load-field input{min-width:170px}
.escalation-panel,.close-outcome{margin-top:14px;padding:14px;border:2px solid #dfe7eb;border-radius:8px;background:#f8fafb}
.escalation-panel[hidden],.close-outcome[hidden]{display:none}
.escalation-panel .btn,.close-outcome .btn{margin-top:10px}
.panel-actions{margin-top:10px}
#toast{left:50%;right:auto;bottom:28px;transform:translate(-50%,12px);box-shadow:0 12px 30px #102f4540;text-align:center;max-width:min(520px,calc(100vw - 36px))}
#toast.show{transform:translate(-50%,0)}
.counter-queues{min-width:0}
.board.board-five{grid-template-columns:repeat(5,minmax(175px,1fr))}
.station-actions{display:grid;gap:8px}.station-actions .btn{width:100%}
.ticket time{margin-left:0}.ticket-counter{font-weight:750;color:#263943}.ticket-icons{margin-left:auto;font-weight:900;letter-spacing:3px}.ticket-icons .flag{color:#d32f28}
.transfer-field{display:none}
.compact-modal{max-width:620px}
.transfer-overlay{z-index:60;background:#061823c4}.transfer-dialog{max-width:470px}.transfer-summary{display:grid;grid-template-columns:70px 1fr;gap:7px 12px;margin:18px 0;padding:14px;border-radius:8px;background:#f3f6f7}.transfer-summary span{color:#6b7981}.transfer-buttons{justify-content:flex-end;padding-top:14px;border-top:1px solid #e0e6e8}
.exception-board{display:grid;grid-template-columns:1fr 1fr;gap:11px;margin-bottom:11px}
.exception .lane{min-height:128px;max-height:220px;overflow:auto;background:#fff}
.exception .lane-body{display:flex;gap:8px;flex-wrap:wrap}
.exception .ticket{min-width:180px;flex:1 1 200px;margin:0}
.exception.missed .lane{border:2px solid #d84439;background:#fff7f6}
.exception.missed .lane h3{background:#b72d25}
.exception.parked .lane{border:2px solid #ed971d;background:#fffaf1}
.exception.parked .lane h3{background:#b96b00}
.btn.escalation-clear{background:#fff;color:#a72720;border:2px solid #d84439}
.btn.escalation-clear:hover{background:#fff1f0}
.btn.exception-action{background:#fff;color:#a72a24;border:1px solid #d9aaa7}
.btn.loading-action{background:#6d4c9d;color:#fff}
.action-label{margin:20px 0 8px;color:#53646e;font-size:11px;font-weight:850;letter-spacing:.11em;text-transform:uppercase}
.ticket-actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;padding:12px;background:#f3f6f7;border:1px solid #dce3e6;border-radius:10px}
.ticket-actions .btn{min-height:46px;width:100%;padding:9px 12px;border-radius:7px;line-height:1.2;box-shadow:0 2px 5px #102f4510}
.ticket-actions .btn:hover{transform:translateY(-1px);box-shadow:0 4px 9px #102f4522}
.ticket-actions .btn.ghost{background:#fff;border:1px solid #c8d3d8}
.ticket-actions .btn.yellow{color:#1b2429}
.ticket-actions .btn[data-a="close"]{grid-column:1/-1;background:#202124}
.ticket-actions .parked-action-note{grid-column:1/-1;margin:0}
.reference-modal{max-width:1040px}
.pickup-detail-card{background:#0785bd;color:#fff;padding:16px 18px;border-radius:3px;text-align:center;margin-bottom:13px}.pickup-detail-card h3{margin:0 0 8px;text-decoration:underline}.pickup-detail-card p{margin:0;font-size:13px;line-height:1.55}
.ticket-actions.reference-actions{grid-template-columns:repeat(5,minmax(95px,1fr));gap:6px 5px;padding:0;background:transparent;border:0}
.ticket-actions.reference-actions .btn{min-height:58px;background:#9da0a3;color:#fff;border:0;border-radius:2px;box-shadow:none;font-size:12px}
.ticket-actions.reference-actions .btn:hover{background:#7f8386;transform:none}
.ticket-actions.reference-actions .btn[data-a="close"]{grid-column:auto;background:#9da0a3}
.ticket-actions.reference-actions .escalation-action{background:#7b7e81}
.ticket-actions.reference-actions .escalation-clear{background:#fff;color:#a72720;border:2px solid #d84439}
.ticket-actions.reference-actions .btn[data-a="call"],
.ticket-actions.reference-actions .btn[data-a="recall"]{background:#156082}
.ticket-actions.reference-actions .btn[data-a="in_process"],
.ticket-actions.reference-actions .btn[data-a="ready_load"],
.ticket-actions.reference-actions .btn[data-a="confirm_smalls"],
.ticket-actions.reference-actions .btn[data-a="transfer"],
.ticket-actions.reference-actions .btn[data-a="queue"]{background:#276b74}
.ticket-actions.reference-actions .btn[data-a="missed"],
.ticket-actions.reference-actions .btn[data-a="park"]{background:#d17b14}
.ticket-actions.reference-actions .btn[data-a="prepare_close"],
.ticket-actions.reference-actions .btn[data-a="close"]{background:#3f8527}
.ticket-actions.reference-actions .btn[data-a="prepare_escalate"],
.ticket-actions.reference-actions .btn[data-a="escalate"]{background:#b23a32}
.ticket-actions.reference-actions .btn[data-a="reprint"],
.ticket-actions.reference-actions .btn[data-a="create_new"]{background:#4d6170}
.ticket-actions.reference-actions .btn[data-a="cancel"]{background:#fff;color:#a32924;border:2px solid #c74740}
.ticket-action-spacer{display:block}
.ticket-actions.reference-actions .btn:hover{filter:brightness(1.12);transform:translateY(-1px)}
.ticket-actions.reference-actions .btn:disabled{background:#c9cccf;color:#747a7e;border:0;opacity:.65;cursor:not-allowed;filter:none;transform:none}
#global-branch{margin-left:auto;max-width:190px;background:#fff;color:#102f45;border:2px solid #f5b900;border-radius:7px;padding:7px 9px;font-weight:750}
.topbar #global-branch+.user{margin-left:0}
.close-outcome{margin-top:16px;padding-top:14px;border-top:1px solid #e0e5e8}
.ticket-notes{margin-top:12px}.ticket-notes .btn{align-self:flex-start}
.login-shell{max-width:460px;margin:7vh auto}.login-brand{display:flex;align-items:center;gap:18px;margin:0 auto 14px;padding:14px 18px;background:#202124;color:#fff;border-bottom:5px solid #ffb900;border-radius:10px 10px 0 0;font-weight:800}.login-brand img{width:142px;height:auto}.login-brand span{padding-left:16px;border-left:1px solid #ffffff40}.login-shell .login{max-width:none;margin:0;border-radius:0 0 12px 12px}.login-foot{margin:20px -21px -21px;padding:11px 21px;background:#f1f4f5;color:#687780;font-size:12px;text-align:center;border-radius:0 0 12px 12px}
.kiosk-system-footer{padding:10px 22px;background:#f3f5f6;border-top:1px solid #dce2e5;color:#63747d;text-align:center;font-size:11px}
.kiosk-map-page{display:grid;gap:22px;min-height:100%;align-content:start;text-align:center}
.kiosk-map-intro{background:#fff8e2;border:2px solid #ffb900;border-radius:18px;padding:22px}
.kiosk-map-intro h2{margin:0 0 8px;font-size:clamp(30px,4.5vw,54px)}
.kiosk-map-intro p{margin:0;color:#314653;font-size:clamp(18px,2.2vw,28px)}
.kiosk-map-frame{background:white;border:2px solid #d4dde2;border-radius:20px;padding:18px;box-shadow:0 18px 42px rgba(0,0,0,.1)}
.kiosk-map-frame img{display:block;width:100%;max-height:58vh;object-fit:contain;margin:auto}
.kiosk-map-actions{display:grid;gap:14px;grid-template-columns:1fr}
.kiosk-map-actions .btn{font-size:clamp(20px,2.4vw,30px);padding:18px 22px}
.system-footer{display:flex;justify-content:space-between;gap:20px;margin-top:24px;padding:12px 16px;border-top:1px solid #d5dde1;color:#6a7981;font-size:11px}
.app-tile{display:flex;flex-direction:column;align-items:flex-start;gap:10px;min-height:155px;transition:.16s ease}
.app-tile h2{margin:0;color:#102f45;text-decoration:none}
.app-tile p{margin:0;color:#5b6b74;max-width:34em}
.app-tile .btn{margin-top:auto;text-decoration:none}
.branch-switch-btn{display:inline-flex;align-items:center;gap:9px;padding:13px 20px!important;border:2px solid #102f45!important;box-shadow:0 8px 18px #102f4520;text-decoration:none!important;font-size:16px}
.branch-switch-btn:before{content:"↔";font-weight:900}
.head .branch-switch-btn{align-self:center}
.app-tile:hover{transform:translateY(-2px);border-color:#c6d4da;box-shadow:0 16px 38px #102f4520}
.customer-update-list{display:grid;gap:14px;margin-top:18px}
.customer-update-card{border:1px solid #d8e0e4;border-radius:12px;background:#fff;box-shadow:0 6px 20px #102f4510;padding:18px}
.customer-update-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;border-bottom:1px solid #e2e8eb;padding-bottom:12px;margin-bottom:14px}
.customer-update-head h3{margin:4px 0 2px;color:#102f45}
.small{font-size:12px;margin:6px 0 0}
.compare-grid{display:grid;grid-template-columns:.8fr 1.2fr;gap:14px}
.compare-column{background:#f6f9fa;border:1px solid #e0e7eb;border-radius:10px;padding:14px}
.compare-column h4{margin:0 0 10px;color:#102f45}
.compare-column p{margin:5px 0}
.compare-row{display:grid;grid-template-columns:95px 1fr 22px 1fr;gap:8px;align-items:center;padding:8px 0;border-bottom:1px solid #e3e9ec}
.compare-row:last-child{border-bottom:0}
.compare-row span{color:#65757f;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}
.compare-row b{text-align:center;color:#8a99a1}
.compare-row .changed{color:#0c6b91;background:#eaf7fc;border-radius:6px;padding:3px 6px}
.review-actions{margin-top:14px;justify-content:flex-end}
.report-email-panel{display:grid;grid-template-columns:1fr;gap:16px;margin:24px 0 0;padding:18px;border:1px solid #d8e0e4;border-top:5px solid #ffb900;border-radius:14px;background:#fff;box-shadow:0 10px 24px #0b2d4410}
.report-email-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}
.report-email-panel h2{margin:2px 0 4px}
.report-email-form{display:grid;grid-template-columns:minmax(240px,1.25fr) minmax(220px,1fr) 130px auto;gap:12px;align-items:end;padding:14px;border:1px solid #e2e8ec;border-radius:12px;background:#f8fbfc}
.report-email-form select{min-height:44px;border:1px solid #cbd7de;border-radius:7px;padding:8px 10px;background:#fff}
.schedule-list{display:grid;gap:10px}
.schedule-row{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:12px 14px;background:#fff;border:1px solid #e2e7ea;border-radius:11px}
.schedule-row>div{display:grid;grid-template-columns:auto 1fr;gap:4px 10px;align-items:center}
.schedule-row small{grid-column:2;color:#5a6a74}
.report-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin-top:20px}.report-grid section{padding:16px;border:1px solid #dce3e6;border-radius:9px;background:#f9fbfc}.report-grid h3{margin:0 0 12px}.report-grid p{margin:0;padding:8px 0;border-bottom:1px solid #e4e9eb}.report-grid p strong{float:right}.report-empty{padding:22px;text-align:center;color:#829099;background:#fff;border-radius:6px}
.report-toolbar{display:flex;justify-content:space-between;align-items:end;gap:14px;margin-bottom:16px;padding:12px;border:1px solid #dce3e6;border-radius:10px;background:#f7fafb}.report-dates{display:flex;align-items:end;gap:10px;flex-wrap:wrap}.report-dates .field{min-width:150px}.report-toolbar .btn.yellow{box-shadow:inset 0 -2px 0 #0002}
.station .current{margin:7px 0;padding:9px 10px;border-radius:7px;display:grid;grid-template-columns:64px 1fr;grid-template-areas:"num state" "num customer" "num time";gap:0 8px;align-items:center;cursor:pointer}.station .current small{grid-area:state;font-size:11px;line-height:1;color:#c8dce5}.station .current strong{grid-area:num;font-size:25px;line-height:1}.station .current br{display:block}.station .current{font-size:12px;line-height:1.25}.station .current time{grid-area:time}.station h3{margin:12px 0 8px}.station .empty{padding:12px 6px}.station-actions{margin-top:10px}
@media(min-width:951px){
  body:has(#app>.counter-layout){overflow:hidden}
  #app:has(>.counter-layout){height:calc(100vh - 68px);display:grid;grid-template-rows:auto minmax(0,1fr) auto;overflow:hidden}
  #app>.counter-layout{min-height:0}
  #app>.counter-layout .station{display:flex;min-height:0;flex-direction:column;overflow:hidden}
  #app>.counter-layout .station-ticket-list{flex:1 1 auto;min-height:0;overflow-y:auto;scrollbar-gutter:stable}
  #app>.counter-layout .station-actions{flex:0 0 auto}
  #app>.counter-layout .counter-queues{display:grid;grid-template-rows:minmax(128px,28%) minmax(0,1fr);gap:11px;min-height:0}
  #app>.counter-layout .exception-board{min-height:0;margin-bottom:0}
  #app>.counter-layout .exception{min-height:0}
  #app>.counter-layout .exception .lane,
  #app>.counter-layout .board.board-five .lane{display:flex;height:100%;min-height:0;max-height:none;flex-direction:column;overflow:hidden}
  #app>.counter-layout .board.board-five{height:100%;min-height:0;overflow-x:auto;overflow-y:hidden}
  #app>.counter-layout .lane h3{flex:0 0 auto}
  #app>.counter-layout .lane-body{flex:1 1 auto;min-height:0;overflow-y:auto;scrollbar-gutter:stable}
  #app:has(>.counter-layout) .system-footer{margin-top:12px}
}
.loading:before{content:"";display:inline-block;width:18px;height:18px;margin-right:10px;border:3px solid #cfdae0;border-top-color:#ffb900;border-radius:50%;vertical-align:middle;animation:qms-spin .8s linear infinite}@keyframes qms-spin{to{transform:rotate(360deg)}}
@media(max-width:900px){
  .fork.tablet{grid-template-columns:1fr 1fr}
  .fork.tablet .fork-actions{grid-column:1/-1;position:sticky;bottom:8px;z-index:5;background:#fff}
  .fork.tablet .lane{min-height:65vh}
  .print-status{align-items:flex-start;gap:15px;flex-direction:column}
  .tv-top{font-size:17px}
  .tv-audio{font-size:12px}
  .workflow-fields{grid-template-columns:1fr 1fr}.workflow-fields .field{grid-column:1/-1}
  .ticket-actions{grid-template-columns:1fr}
  .ticket-actions .btn[data-a="close"]{grid-column:auto}
  .ticket-actions.reference-actions{grid-template-columns:repeat(2,1fr)}
  .compare-grid,.report-email-form{grid-template-columns:1fr}
  .compare-row{grid-template-columns:1fr}
  .compare-row b{display:none}
  .report-grid{grid-template-columns:1fr}.system-footer{flex-direction:column;gap:4px;text-align:center}
  .exception-board{grid-template-columns:1fr}
  .board.board-five{grid-template-columns:repeat(2,minmax(190px,1fr))}
  .dedicated-kiosk main{padding:0;display:block}.dedicated-kiosk .kiosk{min-height:100vh;border-radius:0}.dedicated-kiosk .kiosk-head{border-radius:0}
  .cpu-metric-grid{grid-template-columns:1fr 1fr;grid-template-rows:auto}.cpu-metric{min-height:210px}.cpu-tv-top{font-size:18px}
}
@media(orientation:portrait){
  .dedicated-kiosk .kiosk{width:min(100%,780px)}
  .dedicated-kiosk .kiosk-map-page{min-height:calc(100vh - 260px)}
  .dedicated-kiosk .kiosk-map-frame img{max-height:52vh}
}
.health-dashboard{display:grid;gap:18px}
.health-summary{display:flex;justify-content:space-between;gap:18px;align-items:center;border-left:6px solid #ffc20e}
.health-summary strong{font-size:1.4rem}
.health-time{text-align:right}
.health-time small,.health-metric label{display:block;color:#607080;font-weight:700;text-transform:uppercase;font-size:.72rem;letter-spacing:.06em}
.health-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}
.health-grid h2{margin-top:0}
.health-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.health-metric{background:#f2f6f8;border:1px solid #d7e1e7;border-radius:12px;padding:12px}
.health-metric strong{display:block;font-size:2rem;line-height:1;color:#0b2d44;margin-top:6px}
.agent-row{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;border-top:1px solid #d7e1e7;padding:10px 0}
.health-note{margin-top:0}
.green-tag{background:#d9f7df;color:#116b26}
.warn-tag{background:#fff2cc;color:#7a4c00}
@media(max-width:1000px){.health-grid{grid-template-columns:1fr}.health-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.health-summary{align-items:flex-start;flex-direction:column}.health-time{text-align:left}}
.config-hero{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;margin:-4px 0 20px;padding:20px;border:1px solid #dbe5ea;border-radius:14px;background:linear-gradient(135deg,#f8fbfc,#eef5f8)}
.config-hero h2{margin:2px 0 4px;color:#102f45;font-size:26px}
.config-hero p{margin:0;color:#65757f}
.config-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.config-card{border:1px solid #dbe4e8;border-radius:14px;background:#fff;box-shadow:0 8px 24px #102f4510;padding:18px}
.config-card h3{margin:0 0 5px;color:#102f45}
.config-card>p{margin:0 0 14px}
.config-card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:14px}
.config-card-head p{margin:0}
.config-card-head .btn{white-space:nowrap}
.config-card-wide{grid-column:1/-1}
.config-list{display:grid;gap:9px;margin-top:14px}
.config-row{display:grid;grid-template-columns:minmax(190px,1fr) auto auto auto auto;gap:9px;align-items:center;padding:11px 12px;border:1px solid #e1e8eb;border-radius:11px;background:#f9fbfc}
.config-row strong{display:block;color:#102f45}
.config-row small{display:block;color:#65757f;margin-top:2px}
.field-config-row{grid-template-columns:minmax(230px,1fr) auto minmax(230px,auto)}
.config-row-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}
.config-row-actions .btn{padding:9px 13px;min-width:64px}
.config-form,.config-add-form,.asset-form{display:grid;gap:12px}
.config-add-form{grid-template-columns:1fr 1fr}
.config-add-form .btn{grid-column:1/-1}
.service-numbering-form{grid-template-columns:1fr 1fr}
.config-help{margin-top:10px;padding:10px 12px;border-radius:10px;background:#f3f8fb;color:#53646e;font-size:12px;border:1px solid #dbe6eb}
.config-form label,.asset-form label{display:grid;gap:6px;color:#50616b;font-size:12px;font-weight:750}
.config-form input,.config-form select,.config-form textarea,.config-add-form input,.config-add-form select,.asset-form input{border:1px solid #c8d4da;border-radius:8px;padding:10px;background:#fff;min-height:42px}
.config-form textarea{min-height:88px}
.check-row{display:flex!important;align-items:center;gap:8px;padding:10px;border:1px solid #e1e8eb;border-radius:8px;background:#f8fbfc}
.check-row input{width:auto;min-height:0}
.asset-form{grid-template-columns:1fr 1fr auto;align-items:end}
.asset-tags{display:flex;gap:8px;flex-wrap:wrap;margin-top:13px}
.copy-url{display:flex;gap:8px;align-items:center;min-width:360px}
.copy-url input{width:260px;border:1px solid #cbd7dd;border-radius:8px;padding:9px;background:#f8fbfc;color:#40515b;font-size:12px}
.copy-url .btn{white-space:nowrap;padding:9px 12px}
.heartbeat-warning{margin:0 auto 14px;max-width:900px;border-left:5px solid #d18a00;background:#fff6db;color:#6a4300;border-radius:8px;padding:12px 16px;font-weight:750}
.dedicated-tv .heartbeat-warning,.dedicated-cpu .heartbeat-warning{position:fixed;z-index:60;top:14px;left:50%;transform:translateX(-50%);box-shadow:0 10px 28px #0003}
.selected-branch-note{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:14px 0 16px;padding:12px 14px;border:1px solid #d8e4ea;border-radius:10px;background:#f6fafc}
.selected-branch-note span{display:block;color:#5a6a73;font-size:12px;font-weight:750;text-transform:uppercase;letter-spacing:.08em}
.selected-branch-note strong{display:block;margin-top:3px;color:#102f45}
.selected-branch-note .btn{white-space:nowrap}
.login-error{margin:14px 0 16px;border-left:5px solid #d84439;background:#fff0ef;color:#7c211e;border-radius:8px;padding:13px 15px;font-weight:800;text-align:left}
.login-error[hidden]{display:none}
.inline-form-error{grid-column:1/-1;border-left:5px solid #d84439;background:#fff0ef;color:#7c211e;border-radius:8px;padding:12px 14px;font-weight:800}
.kiosk-rest-screen{width:100%;min-height:48vh;border:0;border-radius:18px;background:linear-gradient(135deg,#102f45,#1a4d66);color:#fff;display:grid;place-content:center;gap:16px;text-align:center;box-shadow:0 20px 60px #102f4540;cursor:pointer}
.kiosk-rest-screen span{font-size:clamp(30px,5vw,64px);font-weight:900;letter-spacing:.02em}
.kiosk-rest-screen strong{font-size:clamp(18px,2.4vw,34px);color:#ffc20e}
.kiosk-rest-copy{display:grid;place-content:center;gap:16px;padding:30px;position:relative;z-index:1}
.kiosk-rest-screen.has-image{position:relative;display:block;overflow:hidden;padding:0;background:#102f45;isolation:isolate}
.kiosk-rest-screen.has-image .kiosk-rest-image{position:absolute;inset:0;width:100%;height:100%;object-fit:contain;background:#102f45}
.kiosk-rest-screen.has-image .kiosk-rest-copy{position:absolute;inset:auto 0 0;padding:90px 30px 34px;background:linear-gradient(transparent,rgba(5,22,34,.92));text-shadow:0 2px 8px #000}
.kiosk-rest-brand{position:absolute;inset:0 0 auto;z-index:4;min-height:clamp(220px,16vh,280px);padding:30px 36px 26px;display:flex;flex-direction:column;align-items:center;justify-content:center;background:#202124;border-bottom:6px solid #f5b900;color:#fff;text-shadow:none}
.kiosk-rest-brand img{width:clamp(220px,28vw,300px);height:auto;margin-bottom:16px}
.kiosk-rest-screen .kiosk-rest-brand span{color:#f5b900;font-size:clamp(16px,1.8vw,21px);font-weight:850;letter-spacing:.13em;text-transform:uppercase}
.kiosk-rest-screen .kiosk-rest-brand strong{margin-top:8px;color:#fff;font-size:clamp(38px,5vw,56px);font-weight:900;line-height:1.08}
.kiosk input[data-kiosk-keypad="1"]{cursor:pointer;background:#fff}
.kiosk-number-pad{grid-column:1/-1;width:min(100%,520px);margin:8px auto 18px;padding:18px;border:2px solid #d5a400;border-radius:16px;background:#f5f7f8;box-shadow:0 14px 34px rgba(16,47,69,.22)}
.kiosk-number-pad-title{display:flex;align-items:end;justify-content:space-between;gap:12px;margin-bottom:12px;color:#102f45}
.kiosk-number-pad-title strong{font-size:22px}.kiosk-number-pad-title span{font-size:14px;color:#536773;text-align:right}
.printing-kiosk input.kiosk-keypad-active{border:4px solid #15536f;box-shadow:0 0 0 4px #f5b90055;background:#fff}
.printing-kiosk input.kiosk-phone-invalid{border-color:#c92f27;box-shadow:0 0 0 4px #c92f2730}
.kiosk-number-pad-error{margin:-2px 0 12px;padding:10px 12px;border:2px solid #c92f27;border-radius:9px;background:#fff0ef;color:#9f211b;font-weight:800;text-align:center}
.kiosk-number-pad-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.kiosk-number-pad-grid button{min-height:66px;border:2px solid #bdcbd2;border-radius:12px;background:#fff;color:#102f45;font:800 25px/1 system-ui;touch-action:manipulation}
.kiosk-number-pad-grid button:active{background:#ffc20e;border-color:#d5a400}
.kiosk-number-pad-grid [data-phone-action="backspace"]{font-size:17px}
.kiosk-number-pad-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:12px}.kiosk-number-pad-actions .btn{min-height:58px}
.kiosk-destination{font-size:1.25rem;color:#102f45}
.settings-section{border:1px solid #dbe5ea;border-radius:14px;background:#f8fbfc;padding:16px;margin-top:8px}
.settings-section h3{margin:0 0 6px;color:#102f45}
.btn{transition:transform .12s ease,box-shadow .12s ease,background .12s ease}
.btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 6px 18px #102f4518}
.btn:disabled{opacity:.52;cursor:not-allowed;transform:none;box-shadow:none}
#popup-transfer-target{color:#263b47;font-weight:600}
#popup-transfer-target option{color:#53656f;font-weight:400}

/* CR-036/CR-037 approved display refinements */
.tv2-approved .tv2-body{border-top:0}
.tv2-approved .tv-ticket-pill strong{color:#f5b900}
/* CR-042 restores the complete approved Customer TV mock-up and improves distance readability. */
.tv2-approved{padding:14px;background:#fff;border:5px solid #20262b}
.tv2-approved .tv2-header{height:84px;padding:10px 20px;border-bottom:2px solid #dbe3e7}
.tv2-approved .tv2-brand{font-size:30px;gap:16px}
.tv2-approved .tv2-brand img{height:42px}
.tv2-approved .tv2-clock{font-size:30px;font-weight:600}
.tv2-approved .tv2-voice{min-width:112px;padding:7px 12px;border:1px solid #b9c8cf;border-radius:7px;background:#edf3f5;color:#174967;font:600 15px "Segoe UI",Arial,sans-serif;cursor:pointer}
.tv2-approved .tv2-voice.active{background:#174967;color:#fff;border-color:#174967;cursor:default}
.tv2-approved .tv2-body{height:calc(100vh - 113px);grid-template-columns:1.4fr 1fr 1fr 1fr;grid-template-rows:minmax(0,1.12fr) minmax(0,.88fr);gap:14px;padding:14px;background:#e8eff2;border:0}
.tv2-approved .tv2-now{padding:30px 30px clamp(80px,10vh,140px);border:0;border-radius:18px;background:#174967;gap:24px}
.tv2-approved .tv2-now p{font-size:clamp(34px,2.4vw,46px);font-weight:700}
.tv2-approved .tv2-now strong{font-size:clamp(110px,11vw,180px);font-weight:800;color:#f5b900}
.tv2-approved .tv2-now em{font-size:clamp(42px,3.5vw,64px);font-weight:700;margin-top:clamp(14px,1.5vh,24px)}
.tv2-approved .tv2-panel{display:flex;flex-direction:column;min-height:0;padding:14px;background:#fff;color:#0b2d44;border:0;border-top:5px solid #f5b900;border-radius:16px;box-shadow:0 3px 12px #102f4514}
.tv2-approved .tv2-panel h2{margin:0 0 16px;color:#0b2d44;font-size:clamp(25px,1.75vw,34px);font-weight:700}
.tv2-approved .tv2-list{flex:1;min-height:0;grid-template-columns:repeat(2,minmax(0,1fr));grid-auto-flow:column;align-content:stretch;gap:10px}
.tv2-approved .tv2-panel-upper .tv2-list{grid-template-rows:repeat(5,minmax(0,1fr))}
.tv2-approved .tv2-panel-lower .tv2-list{grid-template-rows:repeat(4,minmax(0,1fr))}
.tv2-approved .tv-ticket-pill{display:flex;width:100%;min-height:0;margin:0;padding:clamp(3px,.65vh,7px) 12px;align-items:center;justify-content:center;box-sizing:border-box;border:0;border-radius:9px;background:#174967;color:#fff;text-align:center}
.tv2-approved .tv-ticket-pill strong{position:static;font-size:clamp(21px,1.5vw,30px);font-weight:800;text-align:center}
.tv2-approved .tv-ticket-pill.missed{border:3px solid #d84439;color:#fff}
.tv2-approved .tv2-empty{grid-column:1/-1;grid-row:1;color:#748994;font-size:clamp(22px,1.45vw,28px);font-weight:600;padding:30px 12px}
.cpu2-approved{height:100vh;min-height:0;overflow:hidden;display:flex;flex-direction:column;box-sizing:border-box}
.cpu2-approved .cpu2-header,.cpu2-approved .cpu2-footer{flex:0 0 auto}
.cpu2-approved .cpu2-grid{height:auto;flex:1 1 auto;min-height:0}
.cpu2-approved .cpu2-grid>div{min-width:0;min-height:0}
.cpu2-approved .cpu2-panel{height:100%;border:2px solid #0b2d44;border-radius:12px;background:#f6f8f9;padding:12px;overflow:hidden;display:flex;flex-direction:column;box-shadow:0 5px 14px #102f4514}
.cpu2-approved .cpu2-panel>header{display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:3px solid #f5b900;padding:0 4px 9px;margin-bottom:10px}
.cpu2-approved .cpu2-panel h2{text-align:left;font-size:clamp(22px,1.65vw,31px);line-height:1;margin:0;font-weight:800;color:#0b2d44}
.cpu2-approved .cpu2-panel>header>strong{display:grid;place-items:center;min-width:42px;height:34px;border-radius:18px;background:#0b2d44;color:#fff;font-size:19px}
.cpu2-approved .cpu2-list{display:grid;gap:8px;min-height:0;align-content:start}
.cpu2-approved .cpu2-ticket{max-width:none;margin:0;border:2px solid #c6d1d7;border-left:7px solid #0b2d44;border-radius:8px;padding:8px 11px;display:grid;grid-template-columns:minmax(54px,.65fr) minmax(0,1.35fr) auto;align-items:center;gap:9px;font-size:clamp(16px,1.15vw,22px);line-height:1.25;background:#fff;box-shadow:0 3px 8px #102f4514;text-align:left}
.cpu2-approved .cpu2-ticket strong{font-weight:900;color:#0b2d44;font-size:1.08em}
.cpu2-approved .cpu2-ticket span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-transform:capitalize;line-height:1.25;padding-bottom:2px}
.cpu2-approved .cpu2-ticket time{font-variant-numeric:tabular-nums;font-weight:750;color:#40545f}
.cpu2-approved .cpu2-ticket small{grid-column:1/-1;padding-top:3px;border-top:1px solid #dce3e7;color:#a72c25}
.cpu2-approved .cpu2-ticket.warn{border-color:#ffb900;border-left-color:#ffb900}
.cpu2-approved .cpu2-ticket.late{border-color:#ff1717;border-left-color:#ff1717;color:#b20d0d}
.cpu2-approved .cpu2-ticket.critical{border-color:#ff1717;border-left-color:#ff1717;color:#b20d0d;border-style:dotted}
.cpu2-approved .cpu2-density-spacious .cpu2-list{gap:14px}
.cpu2-approved .cpu2-density-spacious .cpu2-ticket{min-height:74px;font-size:clamp(20px,1.45vw,27px);padding:12px 15px}
.cpu2-approved .cpu2-density-compact .cpu2-ticket{min-height:52px}
.cpu2-approved .cpu2-density-dense .cpu2-list{grid-template-columns:1fr 1fr;gap:7px}
.cpu2-approved .cpu2-density-dense .cpu2-ticket{grid-template-columns:minmax(48px,.65fr) minmax(0,1.35fr);font-size:clamp(14px,.9vw,18px);padding:6px 8px}
.cpu2-approved .cpu2-density-dense .cpu2-ticket time{grid-column:2}
.cpu2-approved .cpu2-page{margin-top:auto;padding-top:7px;text-align:center;color:#526670;font-size:14px;font-weight:700}
/* CR-043 restores the complete approved CPU TV mock-up. */
.cpu2-approved{padding:14px;background:#eef3f5;border:5px solid #20262b}
.cpu2-approved .cpu2-header{height:116px;grid-template-columns:.75fr 1.15fr 1.55fr .85fr;gap:20px;padding:10px 24px;background:#fff;border:1px solid #d5dfe4;border-bottom:5px solid #f5b900;border-radius:12px 12px 0 0}
.cpu2-approved .cpu2-header img{height:46px}
.cpu2-approved .cpu2-heading{text-align:center}
.cpu2-approved .cpu2-heading small{display:block;color:#59707d;font-size:16px;font-weight:800;letter-spacing:.18em;text-transform:uppercase}
.cpu2-approved .cpu2-title{color:#0b2d44;font-size:38px;font-style:normal;line-height:1.15;text-transform:none}
.cpu2-approved .cpu2-activity{display:flex;align-items:center;justify-content:center;gap:14px;white-space:nowrap}
.cpu2-approved .cpu2-activity>span{display:flex;min-height:58px;align-items:center;gap:9px;padding:5px 15px;border:3px solid #f5b900;border-radius:12px;background:#fff8dc;color:#3f5663;font-size:clamp(17px,1.1vw,22px);font-weight:750;box-sizing:border-box}
.cpu2-approved .cpu2-activity i{width:17px;height:17px;flex:0 0 17px;border-radius:50%;background:#f5b900}
.cpu2-approved .cpu2-activity strong{margin-left:3px;color:#0b2d44;font-size:clamp(28px,1.9vw,38px);font-weight:900;line-height:1}
.cpu2-approved .cpu2-clock{flex-direction:column;gap:1px;font-size:22px;font-weight:600;line-height:1.2}
.cpu2-approved .cpu2-clock span:last-child{font-size:28px;font-weight:850;color:#0b2d44}
.cpu2-approved .cpu2-grid{grid-template-columns:1.05fr 1.05fr 1.05fr;grid-template-rows:1.15fr .95fr;gap:16px;padding:18px;background:#e8eff2}
.cpu2-approved .cpu2-panel{padding:0 10px 10px;border:1px solid #d2dde2;border-radius:14px;background:#fff;box-shadow:0 4px 14px #102f4514}
.cpu2-approved .cpu2-panel>header{min-height:64px;margin:0 -10px 10px;padding:10px 14px;background:#0b2d44;border-bottom:4px solid #f5b900;border-radius:13px 13px 0 0}
.cpu2-approved .cpu2-panel h2{display:flex;align-items:center;gap:10px;color:#fff;font-size:clamp(22px,1.55vw,30px)}
.cpu2-approved .cpu2-icon{display:inline-grid;width:28px;height:28px;flex:0 0 28px;place-items:center;color:#fff}
.cpu2-approved .cpu2-icon svg{width:25px;height:25px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.cpu2-approved .cpu2-panel>header>strong{min-width:44px;height:44px;border-radius:50%;background:#f5b900;color:#0b2d44;font-size:22px;font-weight:900}
.cpu2-approved .cpu2-list{flex:1;gap:8px;align-content:start;grid-auto-rows:auto}
.cpu2-approved .cpu2-ticket{min-height:58px;border:1px solid #cbd7dd;border-left:7px solid #7f949f;border-radius:8px;background:#f7f9fa;box-shadow:none;font-weight:600}
.cpu2-approved .cpu2-ticket strong{font-size:1.18em;color:#002b45}
.cpu2-approved .cpu2-ticket span{color:#304f61;font-weight:600}
.cpu2-approved .cpu2-ticket time{color:#173d52;font-weight:800}
.cpu2-approved .cpu2-ticket.warn{border-color:#ffb900;border-left-color:#ffb900}
.cpu2-approved .cpu2-ticket.late,.cpu2-approved .cpu2-ticket.critical{border-color:#f12525;border-left-color:#f12525;color:#dc1111}
.cpu2-approved .cpu2-ticket.late strong,.cpu2-approved .cpu2-ticket.critical strong,.cpu2-approved .cpu2-ticket.late time,.cpu2-approved .cpu2-ticket.critical time{color:#dc1111}
.cpu2-approved .cpu2-density-spacious .cpu2-ticket,.cpu2-approved .cpu2-density-compact .cpu2-ticket{min-height:58px}
.cpu2-approved .cpu2-escalation .cpu2-ticket{font-size:clamp(19px,1.25vw,25px)}
.cpu2-approved .cpu2-empty{display:grid;place-items:center;min-height:100%;color:#788b95;font-size:clamp(21px,1.4vw,28px);font-weight:650;text-align:center}
@media(max-width:1250px){.cpu2-approved .cpu2-header{grid-template-columns:.7fr 1fr 1.5fr .8fr;gap:10px;padding-left:14px;padding-right:14px}.cpu2-approved .cpu2-activity{gap:8px}.cpu2-approved .cpu2-activity>span{padding:5px 9px}.cpu2-approved .cpu2-title{font-size:32px}.cpu2-approved .cpu2-heading small{font-size:13px}}
@media(max-width:980px){.config-grid,.config-add-form,.asset-form{grid-template-columns:1fr}.config-card-wide{grid-column:auto}.config-row,.field-config-row{grid-template-columns:1fr}.config-row-actions{justify-content:stretch}.config-hero,.config-card-head{flex-direction:column}.config-row .btn,.config-card-head .btn,.config-row-actions .btn{width:100%}}

/* UAT bundle 2026-08-23 */
.forklift-picker .forklift-choice strong{font-size:22px}
.forklift-picker .forklift-choice span{color:#4f6572}
.order-parts-map-page .kiosk-map-intro h2{font-size:clamp(34px,4vw,54px);line-height:1.15;margin:.1em auto .25em;max-width:900px}
.order-parts-map-page .kiosk-map-intro{padding:22px 24px}
.order-parts-map-page .kiosk-map-frame{margin:22px auto 10px;max-width:min(96vw,980px);padding:12px;background:#fff;border:2px solid #d7e1e7;border-radius:16px;box-shadow:0 10px 26px #102f4514}
.order-parts-map-page .kiosk-map-frame img{display:block;width:100%;max-height:62vh;object-fit:contain}
@media(orientation:portrait){
  .order-parts-map-page .kiosk-map-frame{max-width:94vw}
  .order-parts-map-page .kiosk-map-frame img{max-height:66vh}
  .order-parts-map-page .kiosk-map-intro h2{font-size:clamp(32px,4.2vw,50px)}
}
.tv2{min-height:100vh;background:#fff;color:#0b2d44;border:4px solid #0b2d44;padding:8px;box-shadow:none}
.tv2-header{height:72px;display:grid;grid-template-columns:1fr 1fr 1fr;align-items:center;border-bottom:3px solid #0b2d44;background:#fff;padding:8px 18px}
.tv2-brand{display:flex;align-items:center;gap:14px;font-size:26px;font-weight:900}
.tv2-brand img,.cpu2-header img{height:38px;width:auto}
.tv2-title,.cpu2-title{text-align:center;text-transform:uppercase;color:#eda900;font-style:italic;font-weight:900;font-size:36px;letter-spacing:.03em}
.tv2-clock,.cpu2-clock{display:flex;justify-content:flex-end;gap:16px;align-items:center;font-size:28px;color:#333}
.tv2-body{height:calc(100vh - 96px);display:grid;grid-template-columns:1.7fr 1fr 1fr 1fr;grid-template-rows:1fr 1fr;gap:10px;background:#174967;border:4px solid #f5b900;padding:14px}
.tv2-now{grid-row:1 / span 2;color:#fff;display:grid;align-content:center;gap:18px;padding:20px;border-right:3px solid #f5b900}
.tv2-now p,.tv2-now span{font-size:34px;font-style:italic;margin:0}
.tv2-now strong{font-size:clamp(90px,12vw,170px);line-height:.9;color:#fff}
.tv2-now em{font-size:clamp(48px,5.2vw,92px);font-style:normal;line-height:1;color:#fff;white-space:nowrap}
.tv2-panel{border:3px solid #f5b900;padding:10px;background:#174967;color:#fff;overflow:hidden}
.tv2-panel h2{margin:0 0 10px;text-align:center;color:#fff;font-style:normal;font-size:24px;font-weight:900}
.tv2-list{display:grid;gap:8px}
.tv-ticket-pill{min-height:34px;border:3px solid #cfd8dd;border-radius:7px;background:#1b5171;color:#fff;display:flex;justify-content:center;align-items:center;gap:4px;font-size:clamp(14px,1.25vw,20px);font-weight:850;padding:2px;white-space:nowrap}
.tv-ticket-pill strong{font-size:clamp(16px,1.4vw,22px)}
.tv-ticket-pill.missed{color:#ff4141;border-color:#ff4141}
.tv2-empty{text-align:center;color:#cfdde5;font-size:20px;padding:18px}
.cpu2{min-height:100vh;background:#fff;color:#111;border:6px solid #111;padding:8px;box-shadow:none}
.cpu2-header{height:70px;display:grid;grid-template-columns:1fr 1fr 1fr;align-items:center;border-bottom:3px solid #111;padding:8px 18px;background:#fff}
.cpu2-grid{height:calc(100vh - 128px);display:grid;grid-template-columns:1fr 1fr 1fr;grid-template-rows:1.25fr .95fr;gap:10px;padding:4px 10px 0;max-width:none;margin:0}
.cpu2-panel{border:3px solid #0b2d44;background:#fff;padding:8px 18px;overflow:hidden}
.cpu2-panel h2{text-align:center;font-size:32px;line-height:1;margin:0 0 12px;font-weight:500;color:#111}
.cpu2-counter,.cpu2-escalation{grid-row:1 / span 2}
.cpu2-bigs{grid-column:2;grid-row:2}
.cpu2-ticket{border:3px solid #c9c9c9;border-radius:7px;margin:8px auto;padding:4px 10px;max-width:86%;text-align:center;font-size:22px;line-height:1.15;background:#fbfbfb}
.cpu2-ticket strong{font-weight:750}
.cpu2-ticket.warn{border-color:#ffb900}
.cpu2-ticket.late{border-color:#ff1717;color:#ff1717;border-style:solid}
.cpu2-ticket.critical{border-color:#ff1717;color:#ff1717;border-style:dotted}
.cpu2-ticket.hot{border-color:#ff1717;color:#ff1717;border-style:dotted}
.cpu2-ticket small{display:block;font-size:16px;text-transform:uppercase}
.cpu2-empty{text-align:center;color:#777;padding:22px;font-size:20px}
.cpu2-footer{height:42px;display:flex;justify-content:center;gap:18vw;align-items:center;font-size:28px;color:#777;background:#fff}
@media(max-width:1100px){
  .tv2-body{grid-template-columns:1fr 1fr;grid-template-rows:auto}
  .tv2-now{grid-column:1 / -1;grid-row:auto;border-right:0;border-bottom:3px solid #f5b900}
  .cpu2-grid{grid-template-columns:1fr;grid-template-rows:auto;height:auto}
  .cpu2-counter,.cpu2-escalation,.cpu2-bigs{grid-row:auto;grid-column:auto}
}

/* UAT refinement 2026-08-31: clearer Confirm Smalls Yes/No choice */
.action-confirm-bg{z-index:90}
.action-confirm-dialog{max-width:560px;box-shadow:0 22px 70px #06182355}
.action-confirm-dialog .modal-body{font-size:17px}
.choice-explain{display:grid;gap:8px;margin:14px 0;padding:12px 14px;border:1px solid #d8e3e8;border-radius:10px;background:#f7fafb;color:#102f45}
.confirm-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:18px}
.confirm-actions .btn{min-height:54px;font-size:16px}
@media(max-width:650px){.confirm-actions{grid-template-columns:1fr}}

/* CR-075: live operational activity and role-specific station sign-out */
.operational-header-controls{display:flex;align-items:center;justify-content:flex-end;gap:22px;flex-wrap:wrap}
.operational-presence{display:flex;align-items:center;gap:26px;color:#53656f;font-size:17px;white-space:nowrap}
.operational-presence span{display:flex;align-items:center;gap:8px}
.operational-presence i{width:14px;height:14px;border-radius:50%;background:#f5b900;display:inline-block}
.operational-presence strong{font-size:21px;color:#102f45}
.station-sign-out{min-width:190px;min-height:46px;border:1px solid #c8d4da}
@media(max-width:900px){
  .head{align-items:flex-start;gap:16px}
  .operational-header-controls{align-items:flex-end;flex-direction:column;gap:10px}
  .operational-presence{gap:14px;font-size:14px}
}
@media(max-width:650px){
  .operational-header-controls{align-items:stretch;margin-top:14px}
  .operational-presence{justify-content:space-between;white-space:normal}
  .station-sign-out{width:100%}
}

/* Hardware UAT 2026-09-05: full portrait kiosk landing and browser gesture containment */
.dedicated-kiosk{overscroll-behavior:none}
.dedicated-kiosk main{overscroll-behavior:none}
@media (orientation:portrait){
  .printing-kiosk main{padding:0}
  .printing-kiosk .kiosk-home-screen{width:100%;max-width:none;min-height:100vh;margin:0;border:0;border-radius:0;box-shadow:none;display:flex;flex-direction:column}
  .printing-kiosk .kiosk-home-screen .kiosk-head{flex:0 0 auto;padding:clamp(64px,7vh,112px) 54px 58px;border-radius:0}
  .printing-kiosk .kiosk-home-screen .kiosk-logo{width:clamp(220px,29vw,310px);margin-bottom:28px}
  .printing-kiosk .kiosk-home-screen .kiosk-head h1{font-size:clamp(48px,6vw,68px);line-height:1.08;margin:12px 0}
  .printing-kiosk .kiosk-home-screen .kiosk-head p{font-size:clamp(21px,2.6vw,30px);margin:10px 0 0}
  .printing-kiosk .kiosk-home-screen .kiosk-head .eyebrow{font-size:clamp(15px,1.7vw,20px)}
  .printing-kiosk .kiosk-home-screen .kiosk-body{flex:1;min-height:0;padding:clamp(34px,4vh,60px) clamp(42px,5vw,72px);display:flex;align-items:center}
  .printing-kiosk .kiosk-home-screen .choices{width:100%;min-height:min(980px,64vh);grid-template-columns:minmax(0,1fr);grid-auto-rows:1fr;gap:clamp(16px,1.4vh,24px)}
  .printing-kiosk .kiosk-home-screen .choice{width:100%;min-height:clamp(128px,8.5vh,168px);padding:22px 32px;border-width:3px;border-radius:16px;display:flex;flex-direction:column;justify-content:center}
  .printing-kiosk .kiosk-home-screen .choice strong{font-size:clamp(28px,3.4vw,38px);line-height:1.15}
  .printing-kiosk .kiosk-home-screen .choice span{font-size:clamp(18px,2.2vw,24px);line-height:1.35;margin-top:10px}
  .printing-kiosk .kiosk-home-screen .kiosk-system-footer{flex:0 0 auto;padding:18px 30px;font-size:15px}
  .printing-kiosk .kiosk-rest-active .kiosk-head,.printing-kiosk .kiosk-rest-active .kiosk-system-footer{display:none}
  .printing-kiosk .kiosk-rest-active .kiosk-body{padding:0;align-items:stretch}
  .printing-kiosk .kiosk-rest-active .kiosk-rest-screen{height:100vh;min-height:100vh;border-radius:0}
  .printing-kiosk .kiosk-rest-active .kiosk-rest-screen.has-image .kiosk-rest-image{inset:clamp(220px,18vh,300px) 0 clamp(220px,15vh,280px);width:100%;height:auto;object-fit:contain}
  .printing-kiosk .kiosk-rest-active .kiosk-rest-copy{padding:clamp(130px,14vh,210px) 44px clamp(54px,6vh,90px)}
  .printing-kiosk .kiosk-rest-active .kiosk-rest-copy strong{display:inline-flex;align-items:center;justify-content:center;min-height:88px;padding:20px 34px;border:4px solid #f5b900;border-radius:16px;background:#f5b900;color:#102f45;font-size:clamp(30px,4vw,46px);font-weight:900;letter-spacing:.01em;text-shadow:none;box-shadow:0 10px 30px #0008}
  .printing-kiosk .kiosk:not(.kiosk-home-screen){width:100%;max-width:none;min-height:100vh;margin:0;padding:48px 0;border:0;border-radius:0;background:#eaf0f3;box-shadow:none;display:flex;flex-direction:column;justify-content:center}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-head{display:none}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-body{flex:0 1 auto;width:min(calc(100% - 72px),920px);min-height:700px;max-height:calc(100vh - 96px);margin:auto;padding:clamp(42px,4.5vh,64px) clamp(42px,5vw,64px);overflow-y:auto;display:flex;flex-direction:column;justify-content:flex-start;background:#fff;border:2px solid #d5e0e5;border-top:8px solid #f5b900;border-radius:24px;box-shadow:0 24px 60px #102f4526}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-body>#back{align-self:flex-start;min-height:58px;margin-bottom:26px;padding:14px 24px;font-size:20px;border:2px solid #ccd9df}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-body>h2{margin:0 0 12px;color:#102f45;font-size:clamp(36px,4.2vw,48px);line-height:1.12}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-body>p{margin:0 0 28px;font-size:clamp(18px,2.1vw,23px)}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .choices{gap:20px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .choice{min-height:132px;padding:24px;border-width:3px;border-radius:16px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .choice strong{font-size:clamp(25px,3vw,32px)}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .choice span{margin-top:8px;font-size:clamp(17px,2vw,22px);line-height:1.35}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .privacy-note{margin-top:24px;padding:16px 18px;font-size:17px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) form.grid{gap:24px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .field{gap:9px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .field label{font-size:18px;color:#314653}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .field input,.printing-kiosk .kiosk:not(.kiosk-home-screen) .field select,.printing-kiosk .kiosk:not(.kiosk-home-screen) .field textarea{min-height:64px;padding:14px 16px;border-width:2px;border-radius:10px;font-size:22px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) form>.btn{min-height:68px;margin-top:8px;font-size:22px;border-radius:11px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .customer-summary{padding:20px;font-size:19px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-number-pad{width:100%;max-width:640px;margin:22px auto;padding:24px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-number-pad-title{align-items:flex-start;flex-direction:column;gap:6px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-number-pad-title strong{font-size:27px;white-space:nowrap}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-number-pad-title span{font-size:17px;text-align:left}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-number-pad-grid button{min-height:78px;font-size:30px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-number-pad-actions .btn{min-height:68px;font-size:20px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .printed{width:100%;font-size:18px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .printed>h2{margin:10px 0 20px;color:#102f45;font-size:clamp(34px,4vw,46px)}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .ticket-preview{width:min(100%,560px);padding:34px 30px;border-width:2px;border-radius:12px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .ticket-preview .number{font-size:72px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .ticket-preview .ticket-brand{font-size:28px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .ticket-preview .ticket-service{font-size:25px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .ticket-preview .ticket-customer{font-size:20px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .ticket-preview .ticket-meta{font-size:15px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .printed>#done{min-width:240px;min-height:62px;font-size:20px}
  .printing-kiosk .kiosk:not(.kiosk-home-screen) .kiosk-map-page{width:min(100%,900px);min-height:0;margin:auto}
}